Refund Policy

This Refund Policy explains under which conditions Amplo Pay processes refunds for its SaaS products.

1. Statutory Right of Withdrawal

In accordance with applicable consumer protection law, customers may request a full refund within seven (7) days of the initial purchase by writing to patriciocapitalltda@gmail.com.

2. Recurring Subscriptions

Subscriptions renew automatically. You can cancel at any time through your account or by contacting support. Cancellation stops future renewals; charges already incurred for the current period are not refundable, except as required by law.

3. Service Failures

If a paid feature is unavailable for a prolonged period due to a confirmed technical failure attributable to Amplo Pay, you may be entitled to a credit or partial refund proportional to the affected period.

4. How to Request a Refund

• Send an email to patriciocapitalltda@gmail.com.
• Include the account email, order reference and reason for the request.
• Our team will respond within up to 24 business hours.

5. Processing Time

Approved refunds are processed to the original payment method within 5 to 10 business days, depending on the payment provider.

6. Exclusions

Refunds may be denied in cases of abuse, fraud or violation of our Terms of Service.